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Empathy intervieiwng of both working learners and superviors is a vital part of the design thinking process.  This video provides a brief overview and guidance for conducting empathy interviews.  

So what is Work+ and what are we hoping to accomplish? Check out this quick overview shared with our partners at Virginia Commonwealth University (VCU) by Brandee Popaden-Smith, Director of Work+Learn at ASU.  A clear vision of what we hope student employment will be for every working learner at every institution across the US and beyond.

Follow along with our partners from University of Central Florida as they share some of the work the team completed to define the opportunities,scope and impact of the solutions they hope to test.

This video highlights the work of the University of Central Florida (UCF) during their two-day design thinking sprint.  In this short video, the process of testing solutions to their "what if" questions is showcased.  After completing empathy interviews with both working learners and supervisors of student employees, the team identified barriers and from those developed "what if" questions they wanted to solve for.  In this particular instance, the UCF team is presenting to working learners about  their solution to improve and streamline the hiring process for student employment roles on-campus.  Working learners then provide feedback that will help the team iterate on their solution.

Check out this quick video that touches on the importance of equity and some questions to consider in guiding the work that you do. 

Empathy mapping is important in understanding, organizing, and analyzing your empathy interviewing notes. This video provides a demonstration of empathy mapping. 

There are several things to keep in mind to conduct a successful empathy interview. Check out this quick video for some "do's and don't's" of empathy interviewing. 

Check out this quick video that highlights the benefits of on-campus employment and it's connection to student success. 

This video introduces and discusses the working learner dilemma. It highlights the challenges that working learners are facing both during their time in college and what they face in the post-graduation job market. The issues and challenges that working learners face is important in understanding and guiding the work that we do. 

This resource outlines best practices for student employee supervisors during the interview process, broken down into support prior to the interview, during the interview, and after the interview.

User personas are crucial tools for understanding target audiences effectively. This article provides a guide on creating user personas. It emphasizes the importance of research, including gathering demographic data and behavioral patterns. It discusses the significance of empathy in persona creation, encouraging designers to step into the shoes of their users. By following these guidelines, you can develop accurate, insightful user personas that enhance your work moving forward.  

This resource outlines how to create and use "How Might We" questions as part of the design thinking process. Particularly, it will define How Might We questions, discuss how to gather themes from empathy interviews and produce problem statements that then become How Might We statements that drive your design thinking process forward. 

This resource outlines the empathy mapping process by overviewing what empathy mapping is, the steps to conduct empathy mapping, sharing tips and tricks to mapping, an overview of benefits, how to use the data from empathy mapping, and some differing templates of empathy maps.

This blog style resource outlines the benefits of successful institutional change, 5 strategies to go about successful institutional change, and 3 models outlining theories to approach change and institutional innovation.

This resource can be used as a guide for organization of an empathy interview with information on what an empathy interview is, why to conduct one, how to conduct one, sample questions, and next steps after the interviews.