Empathy Mapping

Stage: Build your own Work+

Audience: Supervisors

Summary

This resource outlines the empathy mapping process by overviewing what empathy mapping is, the steps to conduct empathy mapping, sharing tips and tricks to mapping, an overview of benefits, how to use the data from empathy mapping, and some differing templates of empathy maps.

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How to use this resource

After conducting empathy mapping, use the included steps and templates to continue in your design thinking process and map the insights you have learned from users.

Created: May 7, 2024

Updated: May 17, 2024

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